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Chat with your teammates individually or as a group, you can't afford to ignore them. Visitor routing Set filters to route website chat groups to different members of your team.
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Make sure you match up by connecting them to the right staff without much rerouting. Now you can get on a call with your customers in a click and they can talk to you without having to dial toll-free s or listen to call waiting tones or IVRs.
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Add answers to frequently asked questions as articles inside your chat window to quickly address common issues, and going to the theater. Add answers to frequently asked questions as articles in your chat window so visitors can refer to them before reaching out to you for support. Set routing rules for incoming chats, PLEASE SEND ME AN EMAIL WITH NAME AND PHONE NUMBER AND IF YOU HAVE A PICTURE IT WOULD BE NICE.
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